Sales conditions
Our shop
The owner of this site is:
Il Ninfeo di Amendola Cosma & C. S.a.s.
Via Lorenzo d'Amalfi, 28
84011 Amalfi (SA) - Italy
Telephone number: +39 0898736353
Fax number: +39 0898736353
Email: info@amalficoastceramics.com
Partita IVA: 04549910653
How
to place an order: all products in our on-line shop
are grouped in categories in order to help make your choice
easier. You can also use our site's search engine to find the product of your
interest. Each product is rapresented by a picture,
a brief description and the sale price (VAT included). By clicking
on "add to your cart" the selected product will be added
to your sale cart which is updated after each change. All products
are covered by our guarantee.
Payment:
the amount payable will come up on your screen once you have confirmed
your order by clicking on the button "order ". Payment
is made by credit card VISA, MASTERCARD, PAGOBANCOMAT.
Your card will not be debited until we have accepted and confirmed
your order. We will do this by sending you an e-mail. The prices
of our products are in euros and the amount debited from your account
will be in euros whichever country you are buying from and whatever
the currency your account is in.
To receive your order you must fill the registration form
with some personal data (see Privacy Policy for details). You must choose a password in order to proceed.
Your e-mail address will be used as a username.
With the username and password you will be able to access some reserved pages where you will check, track or cancel your order, change your personal data.
You will not be able to cancel your order true our site after our confirmation.
Security:
All of our transactions are made through servers protected by SSL
(Secure Socket Layer). Your credit card details will be processed
by an external company, who acts as a payment gateway and guarantees
maximun security when dealing with your details. Our company has
no access whatsoever to these details and cannot be held responsible
for their use. In case a valid card is refused we advise you to
repeat the entire procedure and to ensure that you have entered
all details correctly. If you continue to have problems contact
your card company. To receive help directly from us contact our
help desk at the following numbers:
Tel
+39 0898736353
Fax +39 0898736353
Il Ninfeo di Amendola Cosma & C. S.a.s.
Via Lorenzo d'Amalfi, 28
84011 Amalfi (SA) - Italy
Email: info@amalficoastceramics.com
We not only offers a secure crypting system but also allows
you to communicate your credit card details to us by fax at the
following number +39 0898736353 if you should have problem with
paying on-line.
Delivery: In Italy we deliver
our products by post or express courier. We deliver abroad by selected express courier only
which allows us to deliver our products in perfect conditions in
a short amount of time. Your order would normally be sent within
15 days.
Delivery costs vary according to the weight of the product you have
chosen, the country of destination, the type of delivery (air, road
etc.) and whether or not the goods need to have special packaging
particulary with wooden crates (for example antique products).
Delivery costs appear auomatically on your screen when you make
a purchase.
IMPORTANT,
Customers
from outside the European Community (EXTRA EEC) and Custom's charges:
All customers from outside the EEC must pay a custom's charge on the arrival of their goods. These charges can vary according to the goods ordered.
Product availability: Due to the workmanship
and uniqueness of our products it is possible that they are not
always available. In this case you will be contaced by our Customer
Care and if necessary your order will be canceled.
Tracking your order: Our customer service
tracks every delivery and in the case of a delay the customer will
be informed.
You
can track your order on our site in the "check your orders"
section after login in our website. Once you have been sent an e-mail to confirm your delivery,
you can track it on line. This feature is offered in collaboration
with the courrier company that delivers our products.
Cancellation:
you can for any reason cancel your order within 14 day by contacting
our Customer Care:
Tel.+39 0898736353
Fax +39 0898736353
Email: info@amalficoastceramics.com
Damaged goods: all of our products are
packaged and delivered with utmost care. If products are faulty
or damaged during transport please contact our customer care immediately
(within ten days of delivery date) who will help
you to return the product and obtain a refund.
Protection for minors: People under 18
years of age are not allowed to place an order on line.
Use of your personal data (law 196/2003
Italian Privacy Code): In order to process
your orders we need you to enter your personal data, used exclusively
by Il Ninfeo di Amendola Cosma & C. S.a.s., for the purpose of running operations for the
purchase of goods or services. We inform you that the data collected
will be used pursuant to and in compliance with what is set out
by law law 196/2003
Italian Privacy Code and will be handled
with automated and manual tools in order to guarantee security and
confidentiality. The data collected will only be transmitted to
subjects to whom the transfer of this data is necessary, practical
and instrumental for the purchase operation to be completed. The
data collected will not be subject to widespread transmission on
the part of Il Ninfeo di Amendola Cosma & C. S.a.s.. For more information about your rights and the use of your data please read our Privacy Policy on this site.
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